These are the additional questions that our clients normally ask if they can not find the answers on our website. If you still have anything else to ask us about, please, don't hesitate to contact us

What type of cleaning services you offer?

We offer domestic and commercial cleaning services.

Can I trust the cleaners you provide with keys and alarm code?

Yes, we don't have a case with lost keys yet and our cleaners are insured to hold keys.

Are your cleaners insured?

Yes, we have a full Public liability insurance cover.

Will you find a replacement when my regular cleaner is away?

Yes, we will, anytime you have such request.

Do you have ironing and washing services available?

Yes, we do. In this case we would require enough time for completing the task.

What if I am not happy with my cleaner?

We always have a replacement available. Or, we could talk to her/him and resolve the problem.

Can you show me references?

Yes, we would provide references upon request.

Do you guarantee the quality of the cleaning job?

We always require references from our cleaners when interviewing them. We train them, if necessary and we check on their work periodically.

Can I have a cleaner coming in the same day every week?

Yes, of course. Once you have the day and time set and you have approved on a cleaner.

Can I have the same cleaner every time?

Yes, of course, provided that you are happy with the cleaner.

Can I have a cleaner if I'm not home?

Yes, you can have your home cleaned any time, if you agree to provide a key set or have somebody at home to open the door for the cleaner.

How long do I have to wait to be provided with a cleaner?

We try to find a suitable cleaner within 24 hours. Sometimes it may take a little longer depending on where you are, what days you want etc. It does not usually take more than two days to find a cleaner and send it to your address.

What happens if a cleaner doesn't turn up?

In this case, please, give us a call. We will arrange another housekeeper to be sent to your address.

Who supplies the cleaning materials?

It is more convenient if you provide the cleaning materials for domestic regular cleaning, but we would as well do that if requested. You will only need to have a vacuum cleaner and mop/bucket available in your home when appointing a regular cleaner. For one-of cleaning we provide vacuum and cleaning materials upon request at a separate charge.

Which areas do you cover?

We cover the Greater London area.

Can you provide references from your clients?

Yes, we can provide references from current clients.

Are there any restrictions on your cleaning services?

Our cleaners do not clean antiques, valuable or delicate and fragile items. They also won't clean windows from the outside unless they are not on the ground floor.