About our Cookies
Terms & Conditions
By booking any of London Cleaning Agency Ltd services, either through our website’s booking form, e-mail, fax or phone, the Client (customer, you) agrees to be bound to these Terms and Conditions.
Regular Domestic and Commercial cleaning
London Cleaning Agency Ltd provides regular cleaning services at the rate of £10 per hour for regular weekly domestic cleaning, £10 for regular fortnight domestic cleaning and £12 for regular commercial cleaning, exclusive of cleaning materials, on condition that the Client engages a cleaner for a minimum of 3 hours per visit at least once a week or fortnightly for domestic cleaning; 2 hours per week for commercial cleaning; for a period of no less than four weeks. Monthly (once a month) cleaning is regarded as one-off cleaning service and is provided at the rate of £13 per hour, exclusive of cleaning materials.
The Client understands and agrees that the quoted price includes cleaning and ironing labour only. Steam Carpet and Upholstery cleaning are not included and can be booked as separate services. Interior Window cleaning is included in the service upon request from the client, who must inform the cleaner about this task and must allow enough time for the task to be completed.
We do not provide cleaning equipment for regular domestic cleaning.
London Cleaning Agency Ltd provides End of Tenancy, Spring and After Builders cleaning services at the rate of £13 per hour per cleaner on condition that the Client engages a cleaner for a minimum of 5 hours per visit.
A separate charge of £10 applies if keys need to be collected from a third party address outside the postal code of the premises where work is to be carried out. If the Client requires an initial meeting before the cleaning visit, a written confirmation of booking of a service must be given to London Cleaning Agency prior to the visit.
Carpet /Upholstery/Curtains cleaning
London Cleaning Agency reserves the right to amend the initial quote, should the Client’s requirements change after a service has already been booked.
Payments and Refunds
A deposit of 50 per cent, when the quoted amount is more than £80, or the whole amount when less than £80, is required as a confirmation of booking for all cleaning services (except regular domestic and regular commercial cleaning). The deposit should be paid by bank transfer, payable to London Cleaning Agency Ltd, bank account details available upon request.
All outstanding balances for cleaning services carried out (except in cases where other arrangements have been made) are to be paid in cash, after completion of service. We do not accept cheque payments.
All payments for regular cleaning services are to be made in cash on the day of cleaning. Exceptions are the cases where other arrangements have been made between the Client and London Cleaning Agency Ltd.
15% administration fee of the total amount due will be applied on delayed payments, if not received within 10 days of receiving of an invoice, whether it is a hardcopy or electronically sent copy. If the amount remains unpaid 30 days after its due date, an additional 5% administration fee on the total amassed amount will be added for each month of delay. London Cleaning Agency Ltd has the right to collect its debts by any legal means; any fees and charges occurring from such a process shall be undertaken by the Client. London Cleaning Agency reserves the right to undertake legal procedures if a payment has not been received two months after its issue date.
London Cleaning Agency Ltd has Public Liability insurance. The policy covers accidental damages caused by an operative working on behalf of London Cleaning Agency Ltd; however, there is £100 excess on damage claims. The Client understands and accepts that poor service, breakage/damage or theft must be reported within 24 hours after the service has been completed. Failure to do so will entitle the Client to nothing.
If the customer has arranged an inventory check then it must be scheduled within 24 hours after the cleaning job has been carried out; in this case the customer agrees that the cleaned premises will not be used in the meantime or that any used parts of the property will be considered when the inspection is carried out.
Insurance cover excludes anything that might break down or stop working at any time, such as: kitchen appliances – dishwashers, washing machines, cookers, fridges, freezers etc and any other item of which instability the Client is already aware or for which instability the cleaners have found out in the process of cleaning, such as bathroom appliances and fixtures – mirrors, shower doors and screens, taps, toilet bowls and tops, bath tubes etc; other items such as doors, framework, tables, shelves, vacuum cleaners. The Client is obliged to notify the agency or the cleaner about appliances which are poorly fixed or not in full working order in order to prevent accidents.
A receipt of purchase of the damaged item is demanded in case a Client claims damages. Not well fixed or not secured damaged items will be considered on site. The Client must have a proof that the cleaner is responsible for the damage otherwise the claim will be treated as false and will not be considered.
Cancellation & Termination
Regular Domestic and Commercial cleaning
The Client may cancel a cleaning visit/s by giving at least 24 hours advanced notice. The Client may terminate the whole service by giving at least two week (14 days) advanced notice in writing and specifying the last cleaning date. The Client agrees to pay 60 per cent of the price of the cleaning visit if s/he cancels it less than 24 hours prior to the scheduled appointment. The Client agrees to pay the full price of the cleaning visit in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with the customer's keys. If keys are provided they must open the lock without any special efforts or skills. The Client agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than 24 hours notice in advance. The customer has the right to terminate the whole service by giving 24 hours notice before or immediately after the first cleaning visit only.
The Client may cancel the scheduled cleaning job 24 hours prior to the agreed start time. The Client agrees to pay £20 cancellation fee per cleaner if s/he cancels or changes the date/time in less than 24 hours prior to the scheduled appointment. The Client agrees to pay £20 cancellation fee per cleaner in the event of a lock-out caused by our cleaners being turned away; no one home to let them in; or problem with customer's keys. If keys are provided they must open the lock without any special efforts or skills.
The Client may cancel the scheduled cleaning job 24 hours prior to the agreed start time. The Client agrees to pay 50% of the quote as a cancellation fee if s/he cancels or changes the date/time in less than 24 hours prior to the scheduled appointment. The Client agrees to pay 50% of the quote as a cancellation fee in the event of a lock-out cased by our cleaners being turned away; no one home to let them in; no water or electricity available at the customer's premises; or problem with the customer's keys. If keys are provided they must open the lock without any special efforts or skills. If an initial deposit has been paid to London Cleaning Agency Ltd then the customer agrees that deposit funds might be used to cover the cancellation fee.
All cleaning services
London Cleaning Agency Ltd reserves the right to cancel or re-schedule any arranged cleaning visit at any time. In an event of a cleaning visit being cancelled by us London Cleaning Agency Ltd will refund any payments received by the Client. In an event of a re-scheduled cleaning visit, all paying arrangements will proceed as usual.
After Cancelation of a cleaning service
By entering into a Service agreement with London Cleaning Agency Ltd the Client agrees that after the cancellation of the whole cleaning service provided by us and after terminating the working relations with the agency, s/he will not use any cleaning services provided by or hire a present or past cleaner introduced to the Client by London Cleaning Agency Ltd. If the Client does wish to hire a cleaner or use cleaning services provided by such a cleaner then the Client must pay a referral fee of £1,000.
This agreement shall be governed by the laws of England and Wales. Therefore any English and Welsh court shall have exclusive jurisdiction to adjudicate any dispute which may arise out of any provision of this agreement.