Frequently Asked Questions

We offer domestic and commercial cleaning services.

Yes, we don't have a case with lost keys yet and our cleaners are insured to hold keys.

Yes, we have a full Public liability insurance cover.

Yes, we will, anytime you have such request.

Yes, we do. In this case we would require enough time for completing the task.

We always have a replacement available. Or, we could talk to her/him and resolve the problem.

Yes, we would provide references upon request.

We always require references from our cleaners when interviewing them. We train them, if necessary and we check on their work periodically.

Yes, of course. Once you have the day and time set and you have approved on a cleaner.

Yes, of course, provided that you are happy with the cleaner.

Yes, you can have your home cleaned any time, if you agree to provide a key set or have somebody at home to open the door for the cleaner.

We try to find a suitable cleaner within 24 hours. Sometimes it may take a little longer depending on where you are, what days you want etc. It does not usually take more than two days to find a cleaner and send it to your address.

In this case, please, give us a call. We will arrange another housekeeper to be sent to your address.

It is more convenient if you provide the cleaning materials for domestic regular cleaning, but we would as well do that if requested. You will only need to have a vacuum cleaner and mop/bucket available in your home when appointing a regular cleaner. For one-of cleaning we provide vacuum and cleaning materials upon request at a separate charge.

We cover the Greater London area.

Yes, we can provide references from current clients.

Our cleaners do not clean antiques, valuable or delicate and fragile items. They also won't clean windows from the outside unless they are not on the ground floor.